Visibility is a priceless tool for managers and field representatives alike. Having insight into activities that are being executed in the field in real-time enables team leaders to correct inefficiencies that are hurting client relationships and their organization’s bottom line. When managers can monitor what’s taking place in the field, remote employees can be given more autonomy and work more effectively. We’ve explored the topic of..
Balancing service delivery against the need for economy is something that every retailer faces – the need to cut back while remaining competitive and ensuring sufficient staffing is key. However,..
Many businesses focus their marketing efforts on self-promotion with a primary goal of increasing sales. While sales are important, this type of marketing approach ignores the customer experience...
In 2010, the Apple app store held approximately 130,000 apps. Today, there are over 1.5 million. That’s a 1,053% increase in just over five years, and the figures only keep growing. What's more, ..
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It can be tempting for managers to remain vigilant over every activity their team members are performing, especially if the employees are working remotely. However, doing so will only breed feelings..
As a field representative, it's easy to feel like you’re part of a huge circus act. Every day you juggle prospective clients, current clients, attending training sessions, and reporting to managers...
Communication makes the world turn. Without healthy types of communication between every..
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As a manager of a field team, you are expected to provide guidance to your sales team. Below are some examples of techniques and tools to help you improve your field team leadership and coach your..
For 3 weeks every spring, it feels like half the population disappears—traffic subsides, grocery aisles are deserted, and even some office chairs abandoned. Where do all of the people go?
Well, you..
For businesses trying to push products into retail stores, having a well organized retail line sheet to present is critical. The line sheet is a document that the business can hand over to a retail..
Every smart business owner knows the importance of KPIs (Key Performance Indicators). KPIs are metrics used to measure the success of a business, department, or individual against their goals. They..
