Every manager wants to get the best from their team, but sometimes the monthly or weekly reports just don’t add up. If every employee made every customer visit they said they did, then why are numbers so low? Why are some field reps able to visit 20 customers in a day, while others only visit 4? The answer may be that your territory management needs some tweaking, or it may be that your organization is lacking in accountability. Regardless of what the cause of the problem is, there exists a solution. With the sharp rise of mobile device usage in the workplace, employers have plenty of solutions literally at their fingertips with mobile data collection software.
How exactly can mobile data collection software help you, your organization, and your employees excel? By outfitting your representatives in the field with the proper devices (smartphones and tablets), you can see not only where they are operating throughout the day, but track their activities at each location and compile them in a central database. This is an excellent opportunity for managers to foster a culture of accountability and communication throughout the organization. Employees benefit because they are more easily recognized for their work, have evidence in their favor if customer complaints arise, and with time and mileage tracking software, can avoid punching in and out every day or keeping track of gas usage.