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Mobile Workforce Management

Using HVAC Service Software to Empower Field Technicians

TAGGED: Mobile Workforce Management, Industry News

The relatively recent upswing in the economy has generated a demand for heating, ventilation, and air conditioning (HVAC) services. In fact, that demand is expected to increase 34% between 2010 and 2020, according to the United States Department of Labor’s Bureau of Labor Statistics. Despite this promising growth rate, many HVAC contractors cite hiring skilled laborers as one of their top challenges. Therefore, it’s critical for HVAC companies keep their employees engaged in their work. This can be easily accomplished if organizations are utilizing an HVAC service software.

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Workforce Tracking Software: Why It’s Not “Big Brother”

TAGGED: Mobile Workforce Management

It’s not uncommon for employees to be wary of any system that allows supervisors to monitor their whereabouts throughout the day. This resistance is generally less prevalent in the younger millennial demographic, who are used to readily divulging their GPS location via their smartphones. However, members of Gen X may find it more difficult to hand over so much information to their managers. Below are three angles managers can take to deter the feeling that “big brother is watching” when introducing workforce tracking software to their field teams.

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Using Form Software for the Beverage Distribution Industry

TAGGED: Field Activity Management, Industry News


Beverage distribution companies handle many responsibilities across the supply chain in order to deliver product to the end-user. Among these are order management, competitive analyses, and sales promotions. Form software can be a powerful tool for managing these duties and ultimately bolstering sales and customer loyalty. In this post, we’ll discuss three types of mobile forms beverage distributors should be using to increase their field teams’ efficiency.

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Repsly: A Bi-Continental Company

TAGGED: Industry News

I recently sat down with Marko Kovac, co-founder and CEO of Repsly Inc., to discuss the company’s unique operational structure. Repsly is a B2B SaaS company in the mobile workforce management space. Presently, it is headquartered in Boston, MA and maintains a software development team in Zagreb, Croatia. My conversation with Marko shed some light on the decision to split the company’s operations between two continents, as well as the challenges and benefits associated with doing so.

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How Plumbing Service Software Can Differentiate Your Business

TAGGED: Field Activity Management, Industry News

Plumbing technicians are faced with a plethora of challenges within their industry, some of which lie outside their control. However, there are also issues that plumbing companies can overcome, granted they are utilizing the proper tools. Among these issues are customer service and workforce management. Providing first-rate customer service allows your business to retain its current clients, as well as attract new ones. Effectively managing your employees ensures that you’ll be able to hold onto quality talent and boost your bottom line. Both of these can be more easily achieved using a plumbing service software.

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Interview: Thomas Vessella on Challenges within the HVAC Industry

TAGGED: Mobile Workforce Management, Industry News

At Repsly, we want to provide you with the latest industry specific news and advice on managing field teams, so we’ve put together a series of repsclusive interviews with experts in the field. We hope that through the series you will gain valuable insight!

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Overcoming Industry Challenges with Landscape Management Software

TAGGED: Field Activity Management, Industry News

As the economy rebounds from the Great Recession of 2008, the landscaping service industry is experiencing a period of growth; Annual revenue in 2015 alone is expected to reach $76 billion. Even as demand for their services increases, landscaping businesses still face a unique set of challenges specific to their industry. Among these are managing customer relations, employees in the field, and rising overhead costs. In this post, we’ll discuss how companies can use a landscape management software to achieve success that will leave their competitors green with envy.

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Aligning Sales and Marketing

TAGGED: Sales


Sales and marketing are like brother and sister, or friends who are roommates; at the core they share the same values, but they tend to step on each other’s toes. They know that ultimately they are living under the same roof and need to learn to live with each other regardless of disputes. Along the line, they realize that no matter what, they’ll always need each other. Similarly, the classic sales versus marketing situation is as follows: sales teams complain about marketing not generating enough leads and marketing complains about sales not locking enough deals. Despite the tension between the two teams, they are ultimately essential to each other, and thus it is crucial that they align to achieve company goals.

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Social Collaboration: It’s Like Facebook for Field Work

TAGGED: Technology - Cloud and Mobile, Mobile Workforce Management

There’s a lot of buzz about social collaboration and its benefits for field teams. The concept refers to processes that help multiple people or groups interact and share information to achieve common goals. In many instances, the cloud is the medium by which this collaboration take place. So how can your business capitalize on this phenomenon? Read on to learn more.

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Blurring the Lines Between Technician and Customer Service Representative

TAGGED: Mobile Workforce Management, Field Team Accountability

Gone are the days when service technicians served the sole purpose of repairing what was broken. With today’s technological advancements, service technicians have evolved into full-blown customer service representatives. In decades past, slow response times and limited resolution capabilities prevented service technicians from delivering optimum service. This is a stark contrast from today, where technicians are able to solve customers’ problems quickly and effectively with the technology that’s at their disposal.

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