There is a fine line to walk between asking for accountability from employees and breaking their trust. Employees who don’t feel that their employers trust them have lower morale and performance than those who feel they are trusted, and often become disenfranchised and unmotivated. While no employer likes to see their employees upset, businesses should still demand accountability for the work of their employees. By using the tips described below, businesses can promote a culture of accountability in their organizations while maintaining and growing the trust they share with their employees.
1. Review Structures
Gather teams of employees together and remind everyone of their roles and what they contribute to the organization as a whole. A great way to review the structures that are already in place is by having employees work with managers to create a visualization of everyone’s roles. This way, employees always have something to reference when wondering how what they are doing fits into the big picture.
2. Give Employees the Right Tools
Remote employees have the disadvantage of not having regular physical interaction with their employers. To counteract this, employers should make sure that each employee has all the tools they need to succeed in the field. This includes tools for completing work tasks, communicating with managers and supervisors, and for communicating with their coworkers. In addition to these tools, employers should forward any company announcements through the chain of communication to make sure that all remote employees are up-to-date and not left out of the loop.
3. Create a Schedule for Your Team
By creating a schedule that both employers and employees can edit, everyone is held accountable to what they are supposed to do. Give employees the option of including personal events on the calendar, as it will help coworkers know when they should and shouldn’t contact other employees. By giving input to employees, businesses display their trust for employees, and employees feel a renewed sense of duty. Every employee wants their work to mean something, but that feeling is amplified if the worker cares about the rest of their team.
The most valuable asset any business has is its employees. The workers who carry the message and build the foundation of your product or service should know that they are expected to perform to the best of the best of their abilities, but also need to know that their employers believe in them. Providing feedback and positive reinforcement to employees, especially remote employees, goes a long way to building morale and trust throughout an organization. To read more about how to build trust and accountability in an organization check out our “Practical Guide to Building Accountability in the Field” here.
Mat Brogie is part of the founding team, and CEO of Repsly, the world's leading solution for high performance retail execution teams. Mat has spent the past 15 years of his career focused on bringing technology enabled business solutions to the consumer goods industry, having implemented solutions for tens of thousands of field reps at companies such as Coca-Cola, Procter & Gamble, Pepperidge Farm and hundreds of others.