3 Fs of Retail Execution for Winning the First Moment of Truth
A. G. Lafley drove success at P&G in large part through his focus on the two key “Moments of Truth” that consumer packaged goods must win in order to survive and thrive. The first moment is when the consumer makes the decision to buy the product, and the second is when the consumer actually uses the product. In the first moment, the product must beat the competition on the shelf; in the second it must meet or exceed the consumer’s..
