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How Altra Running Identified 37% More Out-of-Stocks While Tripling Efficiency in the Field

Founded in 2009, Altra Running has already become one of the Top 10 run brands for its commitment to creating running shoes that help runners avoid injuries. The key to Altra’s success is the brand’s ability to educate retail employees about the benefits of their sneakers so they can be better represented in the store.

Meet Altra Running

"Altra's founders, —elite athletes and running store managers, —wanted a shoe that let you run the way you were born to. They noticed that the design of most running shoes was hurting runners more than helping them."

Ben Bartley

National Field Service Team Manager

Ben aims to strengthen the Altra brand by maintaining close ties with the company's accounts, seeking opportunities for growth, and taking a hands-on approach educating the market through demos and events. At Altra he has leveraged his own experience as a store owner and his background as a math major to use data meaningfully. 

HERE'S WHAT BEN HAD TO SAY ABOUT REPSLY
Identifying out-of-stocks empowered the team to report an additional 37% of empty shelves, which helped the team better estimate sell-through rates.

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Founded

2009

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Industry

Footwear

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Area

United States

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Employees

100+

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Started With Repsly

2017

How Altra Running Identified 37% More Out-of-Stocks While Tripling Efficiency in the Field

Altra Running Shoes

Business Challenge

Altra built a team of tech reps to visit accounts nationwide where their shoes are sold, where they engage with store employees and build brand awareness. While they’re at the store, Altra also uses its tech rep team to track out-of-stocks so they can see which products are moving off the shelf fastest.

For Altra’s tech reps, the biggest motivator is time. As a team, they strive to visit all of their store visits as quickly as possible, since the sooner they finish their store visits for the week the sooner they can start their weekend!

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When the team first formed, they were stuck sending essay-based recaps via email, writing out details about every store meeting.
BEN BARTLEY


However, being efficient in the field is not as simple as driving faster between stores. The Altra team needed to cut out wasted trips to stores when their point-of-contact wasn’t present or ready to meet them, and make sure to plan ahead so they could go from one meeting to the next seamlessly. Plus, they needed a faster way to update their managers on their work. When the team first formed, they were stuck sending essay-based recaps via email, writing out details about every store meeting.

Not only did those reports take hours for the tech reps to fill out every week, but the process was wildly inefficient for the team’s manager, who had to spend hours turning these qualitative reports into quantitative data he could measure and manage.

Altra Pair Hiking

How Repsly Addressed the Challenge

With Repsly, the tech rep team gets an app they can use to streamline their day and eliminate wasted visits, while their manager benefits from getting clear, consistent, measurable data about the work they’re performing in the field.

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After just one month using Repsly, 300% more tech reps hit their goal for successful store visits, achieving a 10% increase in visits across the board.

 

What’s more, having a simple system for identifying out-of-stocks empowered the team to report an additional 37% of empty shelves, which helped the team better estimate sell-through rates.

Driving the results

What drove those results? The Repsly app’s CRM function allowed the team to quickly capture and refer back to details for each store, helping reps avoid wasted visits and connect with decision makers more often.

Perhaps more importantly, the team’s manager was able to generate reports indicating the team’s efficiency in the field in minutes. With a quick glance, he could see areas marked in green where team members were on pace to hit their goals, yellow where they might need some help to get up to pace, and red indicating opportunities for more detailed coaching.

Increase in OOS Reported

Summary

300% increase in team members hitting goal for successful store visits

Increase in meaningful in-store interactions, driven sales at each account location

Increase in out-of-stocks reported

See the app that powers Altra Running in the field

Get hands on with the app that transformed the way Altra Running works in the field. Schedule a time with one of our product specialists and see exactly how Repsly can help your team work smarter. Get started with the button below!

 

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