customer service

2 Min Read

Customer Service

3 Tips For Successful Customer Satisfaction Surveys

Erin P. Friar

For businesses with reps performing their duties away from a central office location, there is a prime opportunity to reach out to customers. One of the advantages of field-based organizations is..

3 Min Read

Customer Service

Closing Customer Service Gaps With Mobile CRM Software

Erin P. Friar

In a study cited by the NACS website, only 8% of the consumers surveyed claimed to have experienced “superior customer service” while 80% of the businesses surveyed believe they provided superior..

2 Min Read

Customer Service

3 Ways to Find Value in Unhappy Customers

Erin P. Friar

 

While most business managers know that customer feedback is one of the most valuable pieces of data to build a successful company, it is hard not to let unhappy customers dampen morale. Responding..

3 Min Read

Customer Service

Why the Maintenance Industry Needs Effective Territory Management

Erin P. Friar

 

Effectively managing territories is a vital skill of any field team manager. In the maintenance industry, it can be a key factor of customer service success. In fact, some of the biggest challenges..

4 Min Read

Customer Service

Top Customer Service Values and How Mobile CRM Fulfills Them

Erin P. Friar

 Small and medium sized businesses (SMBs) have long understood the value of exceptional customer service. Managers understand that catering to clients’ needs and wants encourages valuable lead..

2 Min Read

Customer Service

Customer Service: The Key to Success for Field-Based Businesses

Nancy Chen

There’s no doubt that customer service is important in all industries. But for field-based businesses, customer service is even more vital. No longer is good customer service an order winner or..

2 Min Read

Customer Service

Why Real-Time Communication Means Incredible Customer Service

Cam Garrant

By now, everyone should understand the value of fantastic customer service. According to this research report conducted by Zendesk, 95% of customers share bad customer service experiences, and 87%..

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