customer service

5 Min Read

Customer Service

Beginner’s Guide to Online Marketing for Your Roofing Company

Victoria Vessella

Whether you are looking to start a roofing business or have already been established for quite some time, marketing your company effectively is essential for driving sales. Online marketing is by..

3 Min Read

Customer Service

Starting a Residential Cleaning Business: Marketing 101

Victoria Vessella

The cleaning industry is a lucrative one, having generated $51 billion in revenue in 2015 alone. That being said, there is definitely an allure to starting a residential cleaning business. While..

4 Min Read

Customer Service

Blurring the Lines Between Technician and Customer Service Representative

Victoria Vessella

Gone are the days when service technicians served the sole purpose of repairing what was broken. With today’s technological advancements, service technicians have evolved into full-blown customer..

3 Min Read

Customer Service

How to Deal with Difficult Clients

Aya Tsuruta

Spoiler Alert! In the Netflix Original Series, House of Cards, Claire Underwood, the first lady, is in the running to become U.S. Ambassador at the United Nations. She destroys her chances at the..

2 Min Read

Client Management

How To Make Happy Clients Even Happier

Victoria Vessella

Maintaining strong customer relationships can have a direct bearing on your company’s bottom line. In a recent article published in the online business journal Field Service News, author Bill..

3 Min Read

Customer Service

3 Tips for Successful Customer Surveys

Amanda McGuinness

In business, your customers are your greatest asset. Their experience with your product or service is a valuable metric for measuring your success and determining  your next steps for growth...

2 Min Read

Customer Service

Pepsi and TOMS Empower Themselves through Empowering their Customers

Aya Tsuruta

Would you believe that PepsiCo and TOMS both have over a million marketers on their marketing team? In fact, you may be on their team without even knowing it. A company’s customers are its largest..

3 Min Read

Customer Service

How Sales Reps Can Foster Trust with Customers

Victoria Vessella

In today’s marketplace, salespeople and field reps are now expected to take on the role of customers’ trusted advisors. In her article “Why Trust Is The New Buzzword For Sales”, LiveHive Inc. CMO..

4 Min Read

Customer Service

5 Customer Service Trends to be Conscious of in 2015

Victoria Vessella

According to a 2013 American Express Service study, out of 1,620 consumers, 63% said they felt an increase in their heart rate when they thought about receiving great customer service. Perhaps..

3 Min Read

Customer Service

3 Customer Service Trends to Follow in 2015

Erin P. Friar

Customer experience expert Judy Philbin recently identified critical trends that are shaping the nature of customer service in 2015. Superior customer service helps organizations achieve higher..

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