5 Min Read

Team Management for Services

Overcoming Industry Challenges with Landscape Management Software

Victoria Vessella

As the economy rebounds from the Great Recession of 2008, the landscaping service industry is experiencing a period of growth; Annual revenue in 2015 alone is expected to reach $76 billion. Even..

Victoria Vessella

Victoria Vessella
Victoria is a Marketing Associate at Repsly, where she leads the company's P.R. and social media efforts. You can also catch her prepping for slew of exciting industry events. A New England native, Victoria has spent time living in Italy and traveling throughout Europe before settling back in Boston. When she's not planning her next trip, V is probably tasting wine or brushing up on her Italian.
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Recent Posts

4 Min Read

Customer Service

Blurring the Lines Between Technician and Customer Service Representative

Victoria Vessella

Gone are the days when service technicians served the sole purpose of repairing what was broken. With today’s technological advancements, service technicians have evolved into full-blown customer..

3 Min Read

Service Industry Tools & Tech

Why You Need a Pool Service Software Solution

Victoria Vessella

Managers: are you frustrated with the lack of visibility you have over your swimming pool field service team? Do you feel that the pool and spa professionals you manage aren’t reaching their full..

4 Min Read

Service Industry Tools & Tech

How Maid Service Software is Disrupting the Cleaning Industry

Victoria Vessella

Any cleaning service company can gain an edge over the competition if they take advantage of modern technology. In the words of technology investor Tim Curran, “I can envision customized mobile..

1 Min Read

Service Industry News

OSHA Roof Safety: Protecting Workers (Infographic)

Victoria Vessella

Roofing is dangerous work. Injuries on the job can create staffing shortages and other HR headaches for roofing subcontractors. Lucikly, the U.S. Department of Labor's Operational Safety and..

4 Min Read

Service Industry Tools & Tech

3 Ways Roofing Software Will Enhance Your Business

Victoria Vessella

After being crippled by the recession due to a lack of construction and re-roofing projects, the roofing industry is once again experiencing a period of growth. Nevertheless, there are numerous..

2 Min Read

Client Management

How To Make Happy Clients Even Happier

Victoria Vessella

Maintaining strong customer relationships can have a direct bearing on your company’s bottom line. In a recent article published in the online business journal Field Service News, author Bill..

3 Min Read

Customer Service

How Sales Reps Can Foster Trust with Customers

Victoria Vessella

In today’s marketplace, salespeople and field reps are now expected to take on the role of customers’ trusted advisors. In her article “Why Trust Is The New Buzzword For Sales”, LiveHive Inc. CMO..

2 Min Read

Supply Chain Management

How Mobile CRM Can Improve Your Relationship with Retailers

Victoria Vessella

It’s no secret that retailers possess great power over the success of individual brands that they supply. Retailers act as the middleman between your product and the end user. Consumers also..

4 Min Read

Customer Service

5 Customer Service Trends to be Conscious of in 2015

Victoria Vessella

According to a 2013 American Express Service study, out of 1,620 consumers, 63% said they felt an increase in their heart rate when they thought about receiving great customer service. Perhaps..

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