3 Min Read

Customer Service

3 Customer Service Trends to Follow in 2015

Erin P. Friar

Customer experience expert Judy Philbin recently identified critical trends that are shaping the nature of customer service in 2015. Superior customer service helps organizations achieve higher..

Erin P. Friar

Erin P. Friar
Erin Friar is a Content Marketing Journalist Intern at Repsly, Inc. and is completing a Journalism degree at Suffolk University. She is a master of grammar and is passionate about creating fresh content to help foster efficiency and overall success in small businesses.

Recent Posts

2 Min Read

Customer Service

3 Tips For Successful Customer Satisfaction Surveys

Erin P. Friar

For businesses with reps performing their duties away from a central office location, there is a prime opportunity to reach out to customers. One of the advantages of field-based organizations is..

3 Min Read

Customer Service

Closing Customer Service Gaps With Mobile CRM Software

Erin P. Friar

In a study cited by the NACS website, only 8% of the consumers surveyed claimed to have experienced “superior customer service” while 80% of the businesses surveyed believe they provided superior..

3 Min Read

Client Management

Putting an End to B2B Customer Churn

Erin P. Friar

 

Strategy and marketing expert Christine Crandell recently explored the causes of B2B customer churn in a blog. She pointed out that while many enterprises dissolve vendor relationships on the..

2 Min Read

Customer Service

3 Ways to Find Value in Unhappy Customers

Erin P. Friar

 

While most business managers know that customer feedback is one of the most valuable pieces of data to build a successful company, it is hard not to let unhappy customers dampen morale. Responding..

3 Min Read

Customer Service

Why the Maintenance Industry Needs Effective Territory Management

Erin P. Friar

 

Effectively managing territories is a vital skill of any field team manager. In the maintenance industry, it can be a key factor of customer service success. In fact, some of the biggest challenges..

4 Min Read

Customer Service

Top Customer Service Values and How Mobile CRM Fulfills Them

Erin P. Friar

 Small and medium sized businesses (SMBs) have long understood the value of exceptional customer service. Managers understand that catering to clients’ needs and wants encourages valuable lead..

2 Min Read

Client Management

The Power of Timely Client Payments

Erin P. Friar

One of the biggest challenges facing small and medium sized businesses (SMBs) is the effort to maintain a consistent level of cash flow. When client payments are late, and cash is low, that makes ..

3 Min Read

Service Industry Tools & Tech

Why You Need Real Estate Sales Software

Erin P. Friar

Mobile CRM software has been used in a variety of industries. From the Consumer Packaged Goods (CPG) and medical industries to maintenance, mobile CRM has helped increase the efficiency and..

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