Many of us have texted on the job and gotten away with it, but what about texting because your business requires it for fast communication and increasing the speed of sales? Related to this idea of quick communication between employees and customers is mobile CRM applications, which can make logging and accessing customer information a cinch. If you have the ability to log customer information from just one phone call and then are also able to recall that information with just a few clicks on your smart phone or tablet, your company's salespeople can regain hours of lost time.
Texting and being able to access customer information with mobile CRM apps can also really help out your field force teams, especially if they need to have communication with each other and customers frequently throughout their day. Mobile sales teams have need of communication more than any other employee because their jobs revolve around being able to access information and people quickly so that they can be as productive as possible. In today's tech-driven world, many employees don't need to be worried about getting fired for texting anymore; they need to be worried about the repercussions of forgetting their phones at home.
Mat Brogie is part of the founding team, and CEO of Repsly, the world's leading solution for high performance retail execution teams. Mat has spent the past 15 years of his career focused on bringing technology enabled business solutions to the consumer goods industry, having implemented solutions for tens of thousands of field reps at companies such as Coca-Cola, Procter & Gamble, Pepperidge Farm and hundreds of others.